Consumer products
CPP continues to diversify and broaden its portfolio of Life Assistance products that are distributed across multiple market sectors, which help our customers cope with the complexities and anxieties of modern life.
Over time we have increased the number of Life Assistance products we sell to our Business Partners’ customers. Card Protection was the first product the Group introduced in the UK and it is now established in the majority of our international markets.
Other established products include Identity Protection, Packaged Accounts, Phonesafe, Purchase Shield and Legal Protection.
More recently we have introduced Travel Assistance, Airport Angel and Home 3, our joint venture with Mapfre Asistencia that provides home emergency assistance.
Customer service is key to the success of the business. We conduct agent training and service monitoring through each stage of the sales, service and claims process to strive to ensure that each customer contact is personal, professional and of the highest standard. Our contact centre operations support 11 million policies across Northern and Southern Europe, North and Latin America and Asia Pacific.
Card Protection
Report lost or stolen cards with one call from anywhere in the world. Key features include card cancellation and re-issue, emergency cash advance, protection for keys, valuable document replacement, handbag and wallet replacement.
Find out more about Card Protection »Identity Safe
Provides consumers with a comprehensive range of assistance services that help customers detect, prevent and resolve identity fraud. The key assistance features include a consultation with an identity fraud specialist to identify any immediate and long tem risks, web surveillance, unlimited access to credit reports, and a dedicated fraud specialist to help prove that a fraud has taken place. Should they need to go to court in order to clear their name, they are provided with a dossier of evidence to support their case.
Find out more about Identity Protection »Phonesafe
Comprehensive insurance cover for mobile devices. Policies include cover for loss, theft and breakdown outside warranty and accidental damage.
Find out more about Phonesafe »Packaged Accounts
Products and services sourced from CPP’s own product range and from third-party providers to create a ‘package’ tailored to customers’ requirements. Products and services can range from roadside assistance to travel insurance and are primarily used in current accounts.
Home 3
Home emergency assistance for plumbing, drainage, gas, electrical and other home emergencies through our joint venture with Mapfre Asistencia.
Find out more about Home 3 »Travel Assistance
Travel support services, including passport assistance, translation service, and a lost-and-found luggage service.
Purchase Shield
A product that protects purchases made by customers in the event of damage, non-returns or discounting of an item after purchase.
Legal Protection
Legal assistance to support consumers in a range of legal matters including tradesperson, retail purchase and boundary disputes, medical and personal injury claims, and employment matters.
Find out more about Your Law »Airport Angel
A travel service that provides customers with access to more than 570 airport lounges in more than 320 airports worldwide with complimentary facilities such as food and drink, business facilities and a host of support services.
Find out more about Airport Angel »
